You can’t tell if a package is high priority just by looking at the outside.
So we have devised a unique system.
We treat every shipment like it is a high priority.
"You never know what could be in the envelope we are carrying," said Brad Sauls, Regional Vice President of the Gulf South Region, based in Birmingham.
"It could be pain medication for someone with a terminal illness, or a court document sent on the last day before the statute of limitations expires. Or, it could be a check that allows someone to pay his electric bill just before the power is turned off. I remind our people regularly that we need to have a sense of urgency about each delivery."
It is a level of service that our customers have come to expect from Courier Express. It is what sets us apart. When you call our regional headquarters, someone will answer the phone—not an answering service—24 hours a day, seven days a week.
In 2009, we not only expanded our LTL product line to help customers move freight more economically, but we made significant investments in additional warehouse space and new technology. We are now 100 percent GPS equipped.
"I know, in these challenging economic conditions, our improved efficiency and service has helped some of our customers stay in business," Sauls said. "It is one of the reasons we want to always be flexible and creative in seeking solutions."
We realize urgent shipments can’t always be put on hold until the sun comes up, or Monday rolls around. And we know, when the weather turns foul, it is not an excuse to be late with a shipment.
"I am particularly proud that in the aftermath of Hurricane Katrina, while so many government and private organizations were struggling to get organized, Courier Express was busy at work," Sauls said. "We helped transport supplies to victims and companies for months after Katrina devastated the Gulf Coast. We are committed to making deliveries on time, regardless of the challenges."
3000 Commerce Square South
Birmingham, AL 35210-1544
888-462-2023 Toll Free
Health Care, Retail, Office Products, Auto Parts, Mail Distribution, Veterinary Laboratories.
Regional Vice President